I’m not sure they will to be fair. If it’s not saving through the game or companion app i think you’re out of options.
There’s a lot of experience here and if there was a solution you’d have got it by now.
@Craig_Whitaker Unfortunately it sounds like if the FIT file is corrupted, and if you weren’t able to repair it with something like the FIT file repair tool, there doesn’t sound to be any other workaround to recover it at this time. I’ll reach out to you directly to collect some more information and the problematic FIT file, and we’ll use that to try to prevent this issue from happening again in the future.
@Craig_Whitaker Just a quick follow-up on this - we’re working on this issue and are targeting having a fix out for it in the next major game release.
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