Yeah, did a workout saved it, decided to go again, the second one didnt save. Where can i find the fit files?
Depends on which platform you are running it on
No worries ive found it! Panic over
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Hello, I am experiencing the same issue. My recent ride will not save, just keeps spinning. I can go “back” to the ride, but I can never get past the save screen. Note that there are photos (I don’t know why they are there) above the save bar and these photos state “not uploaded”–if that means anything. Also, I had to reinstall the Zwift Mac APP on my MacBook Air and now this ride will not save. Any suggestions?
Hello, may I ask, regarding the course training plan, I rode it yesterday and logged in today only to find that it has not been saved. It has occurred many times. Is there any solution?
The ZWIfT website has already saved my cycling data, but the training plan for the course is missing.
@Yin_Huiying Thank you for reporting this - I’ve raised it with the team.
Thank you, I am waiting for your good news.
Hi @Yin_Huiying! We can see that at the time this workout was completed you had the Zwift app active on two different devices for this account simultaneously, which can lead to data loss scenarios like you have described. We are looking into ways to fix this type of issue, but in the meantime you can avoid this by ensuring you are only running the app on one device at a time. You can also mark that workout complete manually in the training plan UI to ensure your progress is accurate.
Hello, I usually log in to my account on one laptop, but sometimes the network is at home and sometimes at the office. Does this situation exist when logging in from different networks?
Yes, this issue can happen regardless of the networks used.
@Ryy hello，May I ask if this issue will be fixed? Because it is difficult to guarantee the use of the system on the same network.
To clarify, all good to use different networks as long as you have logged out/closed the app before logging into the second device. The issues only occur when you have two instances of the game logged in and running at the same time.
Just happened to me, no Auto log out on the unused device is disgraceful for a Game that costs 200 Bucks annualy
Hi @Louis_Runschke, welcome to the forums. I’m Gian from Zwift.
I’m sorry that your activity didn’t upload. I looked at your app session today and noticed that Zwift kept losing connection with our servers. This may be a temporary issue caused by your network connection. Could you please review our support article, and try rebooting your router?
If this occurs again, please contact us and let us know if you received any errors while in-app. We’re happy to take a closer look with you.
Thank you!
HI @Daniel_Nyberg welcome to Zwift Forums! I’m sorry to hear you’re having this issue. This activity should appear in you activity feed, where you should be able to access the activity fit file. You can also use the fit file from the activity found in your Documents/Zwift/Activities folder.
To avoid this freeze issue in the future, I recommend disabling video screenshots from the in-game settings menu. If you happen to keep seeing it, please reach out to us in Support!
I’ve got the same issue. I’ve just done my first FTP last night so keen not to loose it. I can go back to the ride, I can also stop and click safe on the companion app but it just spins for ever. I’ve left it overnight but still no luck.
Did anyone find a fix for this? Zwift cost far too much to be this rubbish…
What are you running the game on? If it’s a PC, please share detailed specs for the machine.
MacBook Air with apple silicon
Hi @Ross_Boardman, and welcome to the forums! Alejandro here from Zwift.
I’m sorry that your activity didn’t upload. I looked at your app session today and noticed that Zwift kept losing connection with our servers. This may be a temporary issue caused by your network connection. Could you please review our support article, and try rebooting your router?
If this occurs again, please contact us and let us know if you received any errors while in-app. We’re happy to take a closer look with you.
Thank you!