I have just received my new Zwift Ride frame and am now in need of adapters!!
Anyone know where I can get hold of replacement adapters for the Zwift Hub Classic, for a thru axle?? I can’t get anywhere with Zwift support, no response, ordered from another supplier and the thread is too small by 1mm.
You’ll need to wait for support to respond. They will probably give you the adapters. I’m not aware of another source. I guess if you could find Jetblack Volt adapters those should fit but I haven’t seen a source for those either.
Thanks for you quick response, it was as I expected…having to wait for Zwift Support. In two minds to just send the frame back.
Hi @Leanne_Griffiths-Low, thank you for bringing your concerns to our forums!
I’m Fernanda, from Zwift.
Please let me apologize for the delay, but I couldn’t miss the chance to help you, so I located your ticket and already moved forward and answered you via email.
Keep an eye on your inbox.
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Have seen the email and responded. Thank you for reaching out!
Hi @Leanne_Griffiths-Low, thank you for the update!
Let me give you excellent news! I already answer you back and your new order for the adapters is on the way!
Hope you keep enjoying your rides when your adapters arrive.
That’s great news!! Thank you so much for your help!
@FernandaA, I just wanted to reach out and say thank you so much for your help! The parts arrived and I’m back hitting the open Zwift road 
A recommendation that might help reduce the volume of contacts Zwift is receiving…… send the adapters regardless of what people are ordering, the Ride and Kicker Core or just the frame. There are so many posts on other Zwift groups/forums asking where they can be sourced.
Hi there, I also need some Replacement ADapters. Is anyone here from Zwift who can sent me these?
I need the replacent adapters for my Zwift Hub One including the thru axel and the fast fitting kit.
Get in touch with Zwift support and they will help you out. But you’ll need to be patient aince Zwift are struggling with a high volume of support requests at the moment.
Hi @Max_Holz, welcome to the forums!
I’m Fernanda, from Zwift.
Thank you for bringing your concerns to the forums, I want you to know that I already moved forward and located your email to help you further with this request. Please check your inbox for my reply!
See you in your inbox.
Hi Fernanda,
I answered your E-Mail you wrote to me. It is there another contact formular I have to use?
See you and ride on.
I answered your Mail but I did not get any mail back yet.