Assuming that you’re connecting via Bluetooth - each signal can only pair to one receiver at a time. Please make sure you’re unpaired from any other app on your smartphone, or other apps (Garmin Connect, etc) that may be running on your Mac.
We’re watching very closely for residual issues - would you loop back and let us know what happened?
Version 1.0.61590 for Mac and PC is live now. This patch is numbered 1.0.61590 for all OS’s.
Android will follow shortly, then iOS and AppleTV.
Once the update is released on Apple’s App store, you can go directly to this page and you should see the “Update” button to force a manual update.
Ok tried that but it doesn’t work either - Zwift says it’s paired and I start a ride and nothing registers like it used to - I can be in my easiest gear and it’s as if I’m going up a 12% incline - it’s still not working.
And even after you forget the device when Bluetooth on the Mac will till try to discover my trainer.
Just extremely frustrated – everything was fine NO ISSUES at all and now 4 days later nothing works.
As long as you do not pair it to your Mac, iPhone, or iPad directly, you’re good. They can all discover whatever they want but will not connect. But once paired, they will typically try to automatically reconnect. Hence, my instructions to go “Forget This Device” on all your Apple devices in the Bluetooth settings. Aside from making sure Bluetooth is actually turned on, there is no reason to ever open your Bluetooth settings. All Zwift Bluetooth pairing is done directly from within Zwift.
For your MacBook there is a hidden Bluetooth menu. <Shift + Option> while clicking on the Bluetooth icon in the system tray. Now select “Remove all devices”. Then do it again and select “Reset Bluetooth module”
Once this is done, launch Zwift. In the pairing screen, make sure that the trainer is at a minimum paired as controllable if not also power and cadence. I don’t know if you have another power meter and/or external cadence sensor. But, “controllable” is a must if you want gradient resistance simulation.
Lin - first thank you for taking the time to walk me through all this - I did all the steps you outlined above and Zwift keeps appearing likes it’s all connected and working but it’s not. It doesn’t matter what gear I’m in the resistance is the same.
Tried all those and yes on the latest version of Catalina (10.15.7) - that’s what makes all this so frustrating - I’ve been though all these exercises - poured though the support stuff yesterday and it doesn’t seem to fix it. I’m at my wits end.