Race recorded on companion but not on zwift

Hi, today I did my first race. Upon logging again in Zwift add I could see my km, elevation and time spent on Zwift increased accounting for the race. Now it went back like I never did the race but the activity is recorded on Zwift companion.

Is it possible to also have it on Zwift app in some way? Especially to recover the new ftp after the race that I do not remember

This is a normal thing when you have two copies of the game running on different devices. Did that happen? If so, pick one and delete the game from any others.

You can still find the fit file for the activity on the device you ran the game on and upload it to intervals.icu to get an estimated FTP (eFTP).

Thanks Paul, I only have one device. I play through the Zwift app on my app and check on safari companion

I don’t understand this part of your comment. What do you run the game on? You run Companion on a separate device right?

If you see the activity saved in Companion, and visible in your feed on my.zwift.com, then the ride saved successfully.

What are you seeing in the game that makes you think it wasn’t saved?

If you got a new FTP it should be visible on your profile in the game. These instructions have pictures that show where to find it:

Apologies for making confusion. I only run Zwift on the app on my iPhone and I check Zwift web (I thought this also went under the name of companion) to see recorded runs.

As said, I see the run in my feed. I know for sure the run was recorded of the app since when I login and I select my profile, the stats don’t include the last race I did, i.e. it says my total kilometres are 117 (which adds up to the previous runs I did) vs. 140km it should be after the race. What is even weirder is that at the first login after the race I saw the updated stats, but now it went back

How many rides have you done on Zwift? Looking at your Zwift Companion App (ZCA) activity I can see 5 activities which include your race:

14th 21km
16th 29.7km
17th 23.4km
18th 19.6km
19th 22.8km (your race)

These total 116.5km or the 117km you see on the web. Is an Activity missing?

Where there might be some confusion is a Zwift problem. Several people spot, when they look at their ZCA, in their first week of use is that their ‘All Time’, ‘30 Days’ and ‘7 Days’ analysis figures do not match. If you have only been on Zwift for less than 7 days you could assume all three must match? On Zwift ( from what I generally see) they don’t.

If you check out your own figures you will see you have done:

All Time - 117km
30 Days - 139km
7 Days - 139km

[ Don’t try and balance your Elevation in the first week !]

If you want to know your FTP log in to Zwift game and click in top right hand corner on your profile picture. Then click on ‘My Profile’ and your FTP should be shown on that screen. I’m guessing around 185.

Three links below may be useful, especially if you like to review your numbers and to know what’s happening on Zwift.

Hi Ian, many thanks.

I think this is the source of his confusion. The above numbers show an All Time distance that is LESS than the 7 days or 30 days distance, which doesn’t make sense. And the 7 days and 30 days distance is what he’s thinking he should be seeing, while the All Time distance is what he is seeing in his activities.

It looks like there is an activity included in the 7 and 30 day values that isn’t in the All Time value.