Problems with Elite Suito

Bugs and Support
1

Hi there,

done my first ride with my brandnew Elite Suito today. I must say: i am a newby to both: Zwift and Direct Drive Trainers :wink:
Basically all seems to work. Bought me a ANT+ Dongle to use my Garmin Heart Rate belt with my iMac (so i am using MacOS) and it was instantly detected.
Next the Elite Suito was detected and here comes my first confusion: i can see 4 different devices:

  • Suito 49 (Bluetooth)
  • Elite PWR, Elite FE-C and Elite Real Trainer (all ANT+) grey and not selectable
    as only Bluetooth was selectable, i did this and started riding.

Now my issues and questions:

  • during the ride, the Suito sometimes seems to loose its BT connection. This is annoying as on the screen, you stop riding although you keep cycling. After 2-5 seconds the BT connection was back and i could continue.The distance between iMac and the Trainer is about 2,5 meters so not very far. Is BT so unreliable?

  • How can i connect the Suito via ANT+? (as mentioned, i have an ANT+ dongle that detects my heart rate belt). Is this something, that i can do via the Elite App?

  • Another issue is, that the Suito not really seems to interact with Zwift. I can’t feel any higher resistance when riding uphill or lower resistance when it goes downhill. This is, what Direct Drive trainers should be capable of, right?

any help is much appreciated

2

hi - firstly welcome to zwift - you’ll love it once you get going!

i think that elite trainers (at least the older ones did) stop being delectable as ANT+ if they are paired via Bluetooth.so if you unselect it as bluetooth yiou should be able to select it via ant+. if you still have problems are you able to disable bluetooth on your computer while you pair the trainer?

you want to pair the trainer as Elite FE-C and make sure you select it as power source and controllable and cadence if you don’t have a separate sensor

I tend to find ant+ is pretty reliable as long as you ANT+ dongle isn’t too far from your trainer, doesn’t have to be super close just not across the other side of the room or something

3

Managed to pair my Suito with ANT+ yesterday. Now everything seems to work fine. Thanks for your support Chris: pairing with the Elite FE-C was the right idea. Made a great ride on Zwift :blush: :ride_on:

1 Like
4

my invoice is in the post :wink: haha

glad you are all sorted and enjoying zwift