Problem with order

General Discussion
1

Hi,

I have already written to orders@zwift.com, but a week has passed and I have not received any response. I’m disappointed.
I placed my order for the Zwift Ride Smart Frame on December 1st. The package with Zwift Ride Handlebars was delivered on December 4, but the package with Zwift Ride Frame was damaged. The frame was scratched. The courier company has already tried to deliver it to me twice, but I refused the shipment.
What can I do now so that I can receive a new package with Zwift Ride Smart Frame.
Someone can help me?

2

Send an email to support@zwift.com and do not send follow-up chasing emails (since that can put you further back in the queue). If you’re lucky, someone from support might see your post and reach out to you directly.