Hi everyone,
I’m having an issue when trying to start the Zwift app on my PC. The application does not launch properly and either crashes immediately or fails to start at all.
When I try to run Zwift, I sometimes get an error message mentioning ZwiftApp.exe and an exception code 0xc0000005. The program version also shows as 0.0.0.0 in the error details.
I’ve already tried basic troubleshooting steps like restarting the PC and reinstalling the app, but the issue still persists.
Has anyone experienced something similar or knows what could be causing this problem? Any help would be appreciated.
Thanks in advance!
When you did the re-installation, did you go through this process to clean up all of its data?
Can you share details about the PC hardware specs?
You do have the option to contact Zwift support directly to ask for an explanation. support@zwift.com
Same issue for me. this issue appears with the last update of Zwift app and i never encountered this kind of issue since 2020. it’s the first time i have issue with Zwift
i already tried to restart my PC, clean data, reinstall Zwift, update all my drivers of my PC but the issue is still there
Same here. Last update breaks Zwift
after the update my app does not start after i press lets go it crashes
Have the same problem after updating yesterday. I press Lets Go on Launch App and nothing happends
Never had any issues with the app before
I can’t replicate this on my PC so I don’t have a solution for you. I suggest contacting support (all of you).
same as Paul, my PC is fine (both my main Zwift rig and my cheap laptop both run the new update without issue). Both on windows 11.
I have the same issue, launcher appears, disappears when I click “let’s go” and then… nothing.
It’s really frustrating.
I already uninstalled twice, cleared cache, reset the launcher, rebooted etc.
I think if everyone in this thread who is having issues launching the game could list their full PC specs, that would help narrow down to what the issue is. Simply saying my PC won’t run Zwift isn’t going to lead us to any clues as to why only some systems are being effected.
lenovo Yoga Pro 7 laptop
Windows 11 25H2
AMD Ryzen 7 7840HS with Radeon 780M Graphics (3.80 GHz), updated the drivers 1h ago
32 Go RAM
800 Go available on the drive
My laptop spec:
Intel core i7 8GB RAM
Windows 10 64bit
Internal graphic card Intel HD graphics 4000 1792 MB
177 GB free space
Try running the zwiftapp without the launcher by renaming the launcher exe. Then click the zwift app and it will use its built in login system. That will show ifs its a launcher issue or zwiftapp problem.
I’m detailing everything so we are all on the same page and to be sure I didn’t mess it up.
So, in “Program x 86=> Zwift” I renamed “ZwiftLauncher” and clicked “ZwiftApp”
I then have an Error Message : “Could not run Update process. Zwift may not be up to date.”
Hey @Timothee_Lecomte - I will DM you now for some details and we can try to figure out what’s going on. I will report back on this thread with details of what we might find.
For those that have reinstalled, can you please confirm you’re following the steps outlined in this post: Reinstalling Zwift
There are some more steps than uninstalling from the uninstaller:
You should then be able to move past that.
It seems I got the same problem. Tried everything written here (& I’m contact with support since yesterday…).
What do you mean by “…move past that…”? After that error msg there is nothing to move on 
Not sure if I rebooted after deleting all the files. I try again now.
EDIT : nope, that wasn’t the problem
