I’m pausing my zwift membership until they decide to deliver a GUI that is worth the money their members are paying for. The level of arrogance they display, not only by ignoring paying members but also by the low level of support is astonishing, to say the least, but that just goes to show what you can get away with when you capture enough of a market share. In the years I have been paying zwift they have not resolved a single issue via communication, some disappeared after time while others just became the norm.
And then I keep asking myself - how is it possible that a few simple (but crucial) GUI shortcoming cannot be resolve for years? Bad design from the ground up? Apparently, the delay (years) is being blamed on COVID. The sudden influx of members has put a strain on their resources but unfortunately, this only highlights other arrogant behaviour - GREED! If your member number increase to the extent that your service suffers surely you can put back some of that profit to upskill/up staff to help your paying customer? But I suppose it is better to pocket the money right?
So let’s see what happens in another 3-4 years. I subscribed to two different platforms for just a tad more than I am paying zwift. From what I can tell neither of them adds flowers weekly or spend months sorting out faded jersey colours but that is OK, I can live with that