Hi everyone I’ve injured myself and I’m in plaster for12 weeks can I pause my account while I’m not doing any cycling?
You can pause for up to 8 weeks
You can also cancel your subscription without deleting your account and return whenever you want
If you do that, you won’t lose any saved progress or activities.
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From the support article -
Your selected pause duration will begin when your current billing cycle ends. When your pause duration ends, your subscription and billing will resume automatically.
Does that mean that if you pause, if you were on an annual subscription, for example, the end date of the subscription is extended for the length of the pause?
I think that’s right, it reads like that, but I’m not 100% sure.
I believe the pause begins at the end of your annual cycle if subscribed annually, but I haven’t tested it. Basically annual = no useful way to pause
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Hey all,
Thanks to all who’ve posted on our forum! Alejandra from Zwift.
@Dan_Kothlow To follow up on your inquiry regarding pausing memberships, please note that the pause option is currently not available for annual memberships. This feature only applies to monthly memberships, as outlined in the article.
We hope this clarifies your question. If you have any further inquiries, feel free to reach out. We’re happy to assist.
Wishing you a great day!