Pairing Zwift with Wahoo Kickr

I ride regularly, with zero issues, on my Wahoo Kickr using Zwift.

However, I just created a Zwift account for my wife and when attempt to sign in under her user name, Zwift does not see the same Wahoo Kickr.

Why would Zwift see the trainer under 1 user name, but not another??

What device are each of you using – PC, Mac, iOS – and are you each using the exact same device or separate devices?

Using a PC laptop with an ANT+ dongle with 3’ extender cable for both. 

Literally, the only thing changing between my set up and hers is the bike and logging in under a different user name. 


Got it figured out – needed firmware updates and an advanced spin down to reset everything.