I ride regularly, with zero issues, on my Wahoo Kickr using Zwift.
However, I just created a Zwift account for my wife and when attempt to sign in under her user name, Zwift does not see the same Wahoo Kickr.
Why would Zwift see the trainer under 1 user name, but not another??
What device are each of you using – PC, Mac, iOS – and are you each using the exact same device or separate devices?
Using a PC laptop with an ANT+ dongle with 3’ extender cable for both.
Literally, the only thing changing between my set up and hers is the bike and logging in under a different user name.
Got it figured out – needed firmware updates and an advanced spin down to reset everything.