Pairing via phone stopped working

Bugs and Support
1

Hi all - try this place hope someone will have some good advice.

My kickr suddenly will not pair with companion app.
Worked yesterday. It pairs with wahoo app, and also to apple tv via bluetooth. Weird.

Device connection is on on companion. Same internet on the phone and apple tv. Have reinstalled zwift and zwift companion on phone. Plugged in and out apple tv and kickr many times. Tried a different tv. Updated kickr to latest version. Tried companion as only app open on iphone.

Apple tv, iphone, kickr- system.

Somebody had or know of this issue? Like, it worked yesterday and have never happened in 4 months.

Thanks

2

Try rebooting your phone and the Apple TV, that normally fixes it. If that fails, reboot your router.

3

Hi @Joergen_Yksnoey, welcome to the forums!

This is Jose, from Zwift, I’m sorry to hear that you are facing issues pairing your devices with Zwift.

I would like to recommend some additional steps in this article and this one
Forum with a similar issue, we hope they can work for you.

If the problem persists, please do not hesitate to contact our support: support@zwift.com. We will be happy to assist you.