Pairing problems!

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#1

Hi zwift team!

I’m a triathlete and as I finally decided to connect to the zwift world and have some virtual rides with my friends, I ended up with dissapointment :frowning:

I downloaded zwift app in my android mobile, I logged in, I prepared my lovely avatar but it is impossible to pair it with my Garmin speed and cadence sensors 2 cause it doesn’t find them. I tried everything - I have even changed the sensor’s battery - but still doesn’t work.

If you could suggest me anything that might be helpful, I’m all ears…!

Thanks in advance for your time and help!

#2

Are these sensors bluetooth or ant+, or both? What version of Android is your phone also?

#3

Hi Mike,

First of all, I’d like to thank you for your response…
To the point now… My sensors have both Bluetooth and ANT+…
My mobile has Android version 10.

I’m looking forward to hearing from you, if you have any ideas or suggestions… :pray:

Στις Πέμ, 3 Δεκ 2020, 6:44 π.μ. ο χρήστης Mike via Zwift Forums <gozwift@discoursemail.com> έγραψε:

#4

Hi @Danelaki_Mac, I would start by reading the forum post below and making sure you have all the correct plug-ins, etc…

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#5

I’ve already done this Mike…
I follow exactly the steps describing here, but still my sensors can’t be found.
I verify that ANT+ is enabled automatically by zwift and then asks me to enable Bluetooth and location as well…
Then I tap on speed sensor searching (selecting tire type 700x25cc), where no sensor is found …
The same with cadence sensor :frowning:

Thank you anyway… :pray:

#6

Do you have a second device that you could test the sensors on? A garmin head unit/bike computer or anything?

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#7

My sensors are paired perfectly with my two Garmin watches…Vivoactive and Fenix
The problem is only when trying to pairing them with Zwift… Unfortunately…

#8

are the watches paired when trying to also pair to Zwift, maybe they are stealing the signal?

#9

No, sweetie…
I thought exactly the same as you, so I totally canceled them by my watches just in case, but still zwift couldn’t find them… :confused:

#10

ok, what about the phone’s bluetooth pairing screen, are they paired to the phone before opening Zwift? I believe it is best to unpair them from the phone and let Zwift find them.

Other than that, I’m stumped :pleading_face:

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#11

Thank you deeply for still trying to help me out…
I appreciate it my friend and your time as well…
I’ll let you know if I’d manage to figure this out…
Thanks a lot :pray::pray::pray:

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#12

“I verify that ANT+ is enabled automatically by zwift and then asks me to enable Bluetooth and location as well…”

Are you sure your ANT+ is working properly? I can Zwift on my Android mobile with both BT and location disabled!

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#13

You had a clue Milan…I’ve tried it also with a garmin USB ant+ connected to my phone and still doesn’t get the signal from the sensors…
Unfortunately, I cannot pair them and I don’t know what else to try…!
But thank you anyways for your help :pray: