Paid subscription on iOS but still trial account?

Bugs and Support
1

Subscribed on iOS but can’t access Zwift paid service on PC or Android.

Last 04/09/2020 I have subscribed on iOS, but I wasn’t able to use that to ride, my intent was to keep using my PC like always. After the sub, I got one week trial, going to PC I noticed that my account remained free, maybe it was because I wasn’t charged yet. So today 04/16/2020 my credit card was charged but I still can’t use Zwift on my PC because the account still remains free?

Will I have to cancel the recurring payment and ask for a chargeback or you guys will solve my problem? I’ve sent an email asking for a solution last 04/09 but I didn’t receive any reply from you guys.

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2

Can you post a pic of the Zwift screen where you select a world to ride in? And is there a ‘Restore Membership’ link in the lower left corner? I had a similar issue recently and when I clicked on the link (in Apple TV) my subscription was immediately recognized and everything worked as expected.

2 Likes
4

I will have to ask the person who is with the phone first.

There is one week since I asked Zwift support to help me with this, up until now I didn’t receive any reply from them, that is what makes me even more unsatisfied.

5

Thanks Nigel, was able to get in touch with the iphone owner and did what you suggested, problem solved. :slight_smile: