Hi, maybe someone can help. I’m finding trying to get a hold of anybody at zwift near impossible. the level of customer support is non existent. I’ve ordered a wahoo kickr zwift one a week ago, when it was “in stock”, yet have had 0 updates. I understand the company is busy, but if products aren’t readily available, advertising them as such, is false, and unfair. Happily taking a customers money, but not allowing the customer to contact anyone is staggering. Is there a contact number for someone or a way of reaching someone? I’ve tried e-mailing. Thanks
Have you been charged? Though now that I think about it, I don’t know if Zwift charges at time of order, or time of shipment.
yea, I’ve been charged, that is what’s so infuriating. I’ve genuinely never known of a company to have this poor of a customer support operation. Its scandalous
Email support@zwift.com and wait for them to get back to you.
Have done. Making a consumer wait days on end to see where the 500 euro has gone is bang out of order. They should manage their supply + demand load more. The reviews on trust pilot say it all.
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Your frustrations are echoed many many times on this forum and still it goes on its a absolute disgrace and Zwift aren’t anyway near providing a proper service to us its most important asset…scandalous absolutely
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I’m experiencing exactly the same and to be honest already regret going for zwift even before starting.
Were paying premium prices for shipping and get 0 customer support, really dissatisfied
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“ I’ve genuinely never known of a company to have this poor of a customer support operation. Its scandalous”
Comcast Xfinity customer service has entered the chat….
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