One Hub return for Wahoo


I just bough the One Hub last week (probably the last one) I see now on the site you can only buy the new wahoo - How is this possible? I am struggling to get hold of Zwift as I would like to swap this for the wahoo after all the things I read. I’m concerns about the future and firmware updates. The problem is I don’t have the internal packaging anymore. Has anyone dealt with this issue recently or can someone help me with a contact number for Zwift as +488004911771 is not working and +448081692498 no one is available and I cannot leave my Dutch number for them to return my call.

Contact support. Keep talking to the robot until it lets you submit a support request.

The chat is useless! Its a computer and cannot help me - I tried and it goes in circles. What phone number???
I sent a mail to (lets see what they say)

The email might work.

It is possible to defeat the chat bot, they just make it really difficult. :disappointed:

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Hi everyone. It’s Juan here from Zwift. I definitely understand your concerns regarding Zwift Hub One support. Unlucky, at this time, there is no exchange of Zwift Hub One for Wahoo Kickr Core Zwift Hub. The best option here would be to contact us at to review the options. Zwift Hub One owners will continue to receive firmware updates and support. All existing warranties will remain active. If you want to learn more about it, I’d like to suggest you take a look at this article.