I predominantly use Zwift for cycling - around 400 to 450 km per week - but I recently bought a NPE Runn sensor for the treadmill, which arrived a couple of days ago. I installed it according to instructions and it seems to work well with one glaring exception: For whatever reason, the device does not report cadence, but only when I am using the Zwift app for my MacBook Pro. Zwift recognizes the Runn sensor for both speed and cadence, and correctly reports speed but there is no cadence data whatsoever. What perplexes me, however, is that both speed and cadence work perfectly fine when I use the iOS Zwift app (on my iPhone). Hence, it doesn’t seem like a connectivity or Bluetooth issue.
I’ve updated the firmware to the most recent version and synchronized the treadmill with both Zwift and the native NPE app.
Any assistance that can be provided would be greatly appreciated. Thank you.