Not able to initiate Zwift on Windows

Bugs and Support
1

Hi All,
I’m having an issue with Zwift in my laptop.
I’ve tried to log in with my email and password but I’m getting an error even though I’m introducing user/password properly (if I try in my smarthphone it starts fine).
For example, in the WELCOME screen where your profile picture appears it goes fine and I click on “let’s go” and after that the app open and I get this message: “correo electrónico/contraseña incorrectos. Inténtalo de nuevo” = “email/password incorrect. Try again”
I introduce again the RIGHT password and I get this message: “Error al iniciar sesión. Comprueba la conexión a internet” = “Error to start the session. Check your internet connection”
And obviously I have internet connection because I’m sending this message with that laptop.
Even though, if I click to “crear nuevo usuario”=“create a new user” if I fill all the fields with a different mail, when I click “REGISTER” it doesn’t do anything even though you click several times.

Any idea or help would be really appreciated!

Thanks!
Rafa

2

Network ports required by Zwift are in this support document:

It’s pretty common for work laptops to have network security policies that forbid some of those ports. Some routers also have firewall settings that block one or more of those ports.

3

Solved!
Thanks Paul!
The root cause was that Cisco Agent was blocking the execution of this application. I’ve disabled the windows services and I can run the tool without any issue.
I hope this can help to others in the future!

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