Not that model but I do own a Nordictrack treadmill.
Up until a fortnight ago it was faultless. The main pcb died. As it was under warranty I rang customer services. Phone answered almost immediately.
Explained issue and was told it would be passed to a local service engineer.
Within a short period of time received an email to state there were no spare parts so treadmill would be collected and a replacement delivered at same time.
Few days later and it arrived. Completely brand new.
Same model.
Unfortunately that arrived damaged and as the broken parts aren’t available they are collecting this one and sending another replacement.
Odd as both times the replacements are identical so why they can’t take these parts but I get the impression parts aren’t held in this country.
Can’t fault the customer service.