Noise on Zwift Cog

Zwift Shop Zwift Equipment
1

Hi there,

I am having 2 problems with my zwift cog.

  1. The sound on the zwift cog is that normal? streamable dot com/6b0h8w

  2. When I pedal too fast and the chain is not catching up it makes a knocking sound on the cranks(This is at least what I think it is). streamable dot com/96kwzv

^ pls replace the dot with a . lol
Thanks!

2

Probably the plastic bit breaking up, loads of such reports on here of similar, isn’t it still in beta

3

Hi @Jeremy_Chen1, welcome to the Forums! My name’s Oscar, working with the Zwift Support team.

@Martin_Reading, thanks for sharing!

We appreciate the detailed information shared and we understand how important it is for you to report this situation to your Zwift Cog. I will be sharing information.

I’d like to let you know that we’ve contacted you directly via email, following up on your case since we’ll need you to send a video and be able to hear the noise this will help us to diagnose any issue and move forward.

Best.