My Son (11 year old) logged into his zwift ride account tonight to ride but for some reason no other riders were visible he carried on riding for about 30 minutes. we saved the ride but for some reason his ride activity history wasn’t updated but a fit file was generated on the pc. later on i log back into his ride log in and riders were visible but his rider score hasn’t been updated from the ride earlier, i know this because i did a screen shot of his paused screen.
please can you tell me why there was no riders visible but mainly how can his ride be added to his rider activity history. i can send you the fit files and the paused screen image if required.
This is not the first ride he has done and i use the same PC for my rides