I’m hoping to speak with a person, rather than a bot. My unit just doesn’t work. There is no power going to the unit. I have checked everything, sockets, multimeters etc. also aware that Zwift have yet to contact me back and the 30 day return is approaching. Any help appreciated!
Keep telling the bot that it’s suggestions don’t help, and youll get to a form that you can fill in to contact an actual human.
Oh how I have tried. Why can’t I just speak with a person. Every time I try to get somewhere it just go round in circles. Terrible customer service. Quite happy to take my money though.
When you do get a response from Zwift, whether human or robot, saying what the product actually is will make things go a lot faster that “My unit…”.
Thanks for the advice. I have told them what unit it is but yet to have any form of response in over a month.
Hi @Jon_Richardson, welcome to the forums!
I’m Fernanda from Zwift.
Let me apologize for the delay in our response, I want to do my best to help you and already move forward and locate your ticket so we can sorted this out for you.
Please keep an eye on your inbox.