Purchased a new Zwift Hub One earlier this year, March. Saturday, went to use it with the Zwift Ride frame and no power or no connection on the hub unit. Changed plugs, checked fuses, no dice. Any assistance would be appreciated.
Contact support
Thanks, still awaiting their response to my email.
Anyone home?
Hi @J_B32, welcome to the forums!
I’m Fernanda, from Zwift.
I couldn’t miss the chance to help you in this matter. It seems the problem persists even after you receive a new power cord. No need to worry! I have taken the next step and connected you with an agent to continue addressing your case via email.
Keep an eye on your inbox!