Hi Zwift community! I consistently have to reach out to the (super awesome) Zwift support as don’t receive the bonus drops for reaching levels divisible by five and ten. I always get credited…but am curious if anyone else has same issue? And if so how did you resolve…as much as I enjoy the Zwift support when don’t get credited I’d love to just ride and level and see the drops as expected 
you get bonus drops at levels ending in 5 and 0???
This is what I found on ZwiftInsider, it doesn’t mention levels ending in 5 and 0, but every time you level up:
bonus chunks of Drops are given out as a reward in various situations. For example, you will receive 50,000 Drops each time you level up.
Didn’t Zwift ditch the big bonuses at 5 and 0, to give more on each level up?
Yes in Dec 2023
More Drops
Riders previously received a Drops bonus for certain level achievements:
- If your new level ended with a 5 (15, 25, etc) you received 25,000 Drops
- If your new level ended with a 0 (10, 20, 30, etc) you received 100,000 Drops
This week’s change simplifies things while increasing the total number of Drops given as level-up bonuses. Now, riders will receive a 50,000 Drops bonus each time they level up.
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I see! I was awarded the bonus drops for levels 20 and 25 within the last few weeks after reaching out to Support…so there’s my confusion; and will continue to Zwift happily with the normal drops awarded. Thank you!
so we can just contact support and get extra drops?
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I would sincerely hope that’s not the case if they are no longer awarded as bonuses and I was working with out dated information. Which I have been so topic is resolved!