Leveled up to 10... then cut out?...took away drops when resumed?

Hi folks,
This is my first post, I could not find any previous posts with the same issue, forgive me if I missed something!
During my ride today I finally reached level 10, my drops shot up over 400,000!, then 2 minutes later it cut out and closed. When I relaunched the app I was able to resume where I left off as usual but it took all the drops gained through the ride and the bonus level 10 drops, I was back down in the upper 200’s, all other metrics were still correct.
Surely there is a way to correct this glitch?
Thanks for your help,
Zeb