Wondering if you can assist. I completed the Watopia Tour of Fire & Ice last night (leg killer!) I went through the barrier unlocked an aero helmet & the Alpe Du Zwift jersey. However, it didn’t say I’d completed the route, I didn’t get my badge or xp points! Completely annoyed & frustrated by this! Contacted Zwift & got the usual “can’t retrospectively help due to technical issues”. They explained about the lead ins (which I know about) & how to save a ride?!
Tonight, I’ve completed the Focus Colour of Pari / lilac stage but didn’t get the focus bike! Yet I completed the route & gained another achievement badge & further clothing items in my closet. I’m at a loss as to what to do really!
The Zwift companion app recorded the ride as did Zwift but I did get the xp point & importantly the elevation towards my climbing challenge!
I’ve deleted the app, both on my phone & Apple TV, logged out, logged back in, I’ve got the most up to date versions of both apps on both devices. Is there anything I’m missing? It’s putting me right off as it’s utterly demoralizing. Your help is greatly appreciated folks. Many thanks.