No Badge for the Mega Pretzel route

Hey all,

Today I wanted to finish my second last routebadge the Mega Pretzel. Like the other 65 routes I did, selected it and started riding. But after 107km no badge, I peddeled along the next two Banners, but also nothing happend. And ended at 115km. What could be wrong?


The Megapretzel is one of the few routes (if not the only one) that doesn’t start and end at a banner. It starts and ends at the crossing Vulcono -> Italian Village.

Did it at May 4th and it worked.

Your Strava looks good, so I don’t know what went wrong here.


Thanks for the help, I contacted Zwift and they can’t add a badge due technical limitations. I think I have to do a 4 hour ride on the bike again :thinking:

I did the ride completly like supposed so its a pitty.

Update: Zwift customer support says the mega pretzel route badge does not excist, getting stranger and stranger

Hi Rein,

I checked your Strava Ride and something happened here (see screenshots), do you remember what it was? Although Strava recorded that you did the route, the Zwift Game doesnt like any deviations. Same thing happened to me I remember exactly what I did, hit U-turn by accident on my keyboard, I turned around immediately back on to the course but to no avail, Strava also shows I completed the route but Zwift Support gave me the same sad story they gave you. Luckily my ride was much shorter Three Sisters 120mins only

P.S. I wont bother listening to Customer Support either as per Ben’s post here he completed the route and probably got the Mega Pretzel badge too. I just double checked the Zwift Game again and the badge is there to be earned.

Many thanks Malcolm you looked at it, this is probaly the problem. I’m always very sharp on u-turning, that’s not the case. I can’t remember what happende there in the middle of a climb. I also send the files to Zwift this morning and they have a look.

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I have had this same issue on a couple of routes. I got the ‘route complete’ banner but no badge. I am also not sure if I got the correct xp or that the climb was added correctly to my everest challenge (although cannot be sure on these). I use a mac to do my rides on but I think i also had the app open on my iphone at the same time as i like to look at the different routes on my phone while cycling. I am not sure that specific device brands may be relevant but it is entirely possible that having the app open on 2 separate devices may cause confusion with zwift. I have put this to zwift support and haven’t had a response yet but am curious if this might be relevant to you or if you can think of anything else that was different for you on this particular ride compared to others

Dear Michael,

Zwift IT level 1, 2 and 3 looked at my files and couldnt find anything. I always have the companion app on android on, and my windows laptop. Never had a problem. I did the mega pretzel again 1 month ago and get the badge. Dont know if the problem happens a lot now, but it should not.


I had the same issue with the Pretzel and Über Pretzel ride as there seemed/seems to be an issue with the routes including the radio tower.
After talking to Zwift and provide “proof” that I did ride those rides they rewarded me with the badges but: “due to a technical issue/limitation” they were unable to award me the 7000 exp. points!!

As a paying customer for over a year now I find this hard to understand as currently Zwift is far from being a beta platform but still are still running a very poor game interface apperantly.