Need to go down a few Cats

[Mike_Rowe1 (Mike)]

Hello @Brett_Howell1, welcome to the forums.

@xflintx

There are also two things we can do for you on our side:

1. If you believe that one race in particular caused your category to incorrectly upgrade (miscalibrated trainer, or something similar) we can annul that result and make sure your category is correct afterward.
2. We can apply a “trainer upgrade” to your account which will take all results from before a certain date and negate them, then allow any events from that date forward to be counted in your overall category calculation. Think of it as a “reset” of sorts.

In either case, write into us at zwiftpower@zwift.com and we’ll get you sorted!