Need to go down a few Cats

[Brett_Howell1 (Brett)]

Hi there,
I recently upgraded my trainer to Wahoo Kickr Snap, and all my results before this is from a dumb trainer and my results are far too high, therefore Zwiftpower has me in a Catagory too high for my ability. Can results before I got my new trainer become obsolete so my catagory is more realistic? It would be every event before 1/26/21 to not be included in my ranking.
Thanks!

[Mike_Rowe1 (Mike)]

Hello @Brett_Howell1, welcome to the forums.

@xflintx

There are also two things we can do for you on our side:

1. If you believe that one race in particular caused your category to incorrectly upgrade (miscalibrated trainer, or something similar) we can annul that result and make sure your category is correct afterward.
2. We can apply a “trainer upgrade” to your account which will take all results from before a certain date and negate them, then allow any events from that date forward to be counted in your overall category calculation. Think of it as a “reset” of sorts.

In either case, write into us at zwiftpower@zwift.com and we’ll get you sorted!

[Brett_Howell1 (Brett)]

Thanks so much! I’ll opt for the “negate” option i think. Thanks!