I am new to Zwift and I am only using the trial version, and from my experience so far that’s about as far as it may go. My Avitar does not move today? I have made sure my Tacx trainer app is not paired, Bluetooth is on, Zwift connected to my trainer. I’ve even restarted my phone a couple times. …

You may have exceeded you trial distance. Were you able to move before today?

I used it 1 day. Is the trial only a day long? It says 7 days.

I rode 15 miles yesterday and it worked fine. Is that too far for the trial ?

From the link I posted (I am assuming you are using an iOS device) iOS/tvOS For starters, you get 25km (about 15.5mi) to try out Zwift; this starts with your first pedal stroke. Once you become a member , you get an additional 7-day trial period with unlimited distance.

Sorry to hear your support experience hasn’t been the best @Terry_Harth ! Yes @Paul_Allen is correct, Apple requires you to start a membership and you get a 7 day trial. You can cancel the membership after those 7 days of course.

Great, thank you for that information

My Avitar does not move?

Bugs and Support

Paul_Allen (Paul) September 20, 2018, 1:18pm 4

How far did you ride?
https://support.zwift.com/en_us/zwift-free-trial-B1WDzRJBX

My avatar is not moving

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My Avitar does not move?

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