I spent an hour trying to figure out why my avatar wasn’t moving when my Bluetooth connections were fine. Giving up in frustration, I searched Google for answers and found an archived thread here stating that you get your first 25 km free, and after that you need to pay for the monthly membership, otherwise…your avatar won’t move.
What? Cripes. So I paid, as I had had every intention of doing. It’s just that I was waiting for notification about when my free trial was up, but, UNLIKE EVERY OTHER FORM OF APP OR SOFTWARE OUT THERE, it never came.
And presumably there’s a time lag between payment registering and the Zwift avatar functioning again, because I subsequently spent a half hour trying to get my avatar moving to no avail.
This is unacceptable. You need to make it extremely clear when a free trial is up. There need to be bells and whistles and popups announcing that your free trial is up.
Big fail on this, Zwift.