My monthly goal is 200km. As of Nov 30, I have 256.42 km. Zwift only shows just overb161 km. Yesterday it was showing 173 km. My ride yesterday gave me my monthly goal. Why is Zwift decreasing my dstance?
Any chance you are logged in to the game on two devices? That’s the most common reason for lost progress.
No. I log in via my laptop and use my phone for Companion, only.
I think you’ll need to contact support so they can investigate
Thank you, Paul. How do I do that?
Gird yourself for battle with the support chat robot. It will eventually give up and let you submit a support case. Make sure you don’t give up before it does. Keep telling it you still need help.