I completed the Team Italy Gladiators Race (B) today (23 Dec, 17:40) in a time of about 50 mins, but I don’t appear on the race results in the Companion app. The ride is shown under my list of activities, but with a time of over an hour and a distance greater than the actual race (looks like it has included my warmup and post race cool down in the total time). Any ideas why this is?..I definitely entered the correct category and was wearing an HRM, so cant see why I’d be disqualified and I’ve not had this problem before and don’t think I’ve done anything differently this time.
yesterday(2021.2.19) I stuck in this problem. My nickname showed in race finished pop-up result screen(so zwift event count me in definitely), but not in companion app result list, not in zwiftpower event result either. Strava successfully synchronized this riding activity.
Ths for reply Graham,
online contacted zwift ondesk service. It seems player couldn’t do anything about this problem. base zw’s answer, still due to connection and .fit file upload problem.
You have reached out to a Zwift Ambassador we are like a filter or triage group of avid Zwifters to try and help out riders and runners with simple questions and fixes to use or access Zwift. We’re a small group of experienced Zwifters, and not Zwift employees. We do not have access to personal data or account information. Any setting up, technical or account questions we cannot answer through the knowledge bank or personal experience we will refer you to Zwift Tech Team or Customer Services.
You’ll typically see a partial ride if you get disconnected from the Internet during a ride or crash, as Zwift can’t upload your .fit file in either of these cases. Check out our article for more information:
While I’d like to credit your account for the missing progress, I won’t be able to do so due to technical limitations. I understand that this isn’t what you were hoping to hear, but you can still upload your ride or run to any third-party fitness site (e.g., Strava) if you’d like. The .fit files that contain your ride and run information—save to your local device every 10 minutes. Information on how to find these files is available in this article:
