Hi Sarrila,
Thanks for reaching out to us today.
You have reached out to a Zwift Ambassador we are like a filter or triage group of avid Zwifters to try and help out riders and runners with simple questions and fixes to use or access Zwift. We’re a small group of experienced Zwifters, and not Zwift employees. We do not have access to personal data or account information. Any setting up, technical or account questions we cannot answer through the knowledge bank or personal experience we will refer you to Zwift Tech Team or Customer Services.
You’ll typically see a partial ride if you get disconnected from the Internet during a ride or crash, as Zwift can’t upload your .fit file in either of these cases. Check out our article for more information:
Your Activity History and .fit Files
While I’d like to credit your account for the missing progress, I won’t be able to do so due to technical limitations. I understand that this isn’t what you were hoping to hear, but you can still upload your ride or run to any third-party fitness site (e.g., Strava) if you’d like. The .fit files that contain your ride and run information—save to your local device every 10 minutes. Information on how to find these files is available in this article:
Please let us know if you have any other questions or concerns; we’re happy to help in any way we can.
Ride On.
Posted by Kev H
1838 answers | 97% rating
downloaded & checked zwift.com side race .fit file. its data seems complete and nothing wrong