Hello,
I have just ordered and received the new Zwift Ride with KICKR CORE 2. I followed the manual guide but it looks like a cog is missing :
How am I supposed to mount the chain if there’s no cog ? I have an additional one in the box however I have no clue how to mount it and I don’t even have the right tools.
Any one faced this issue ? I can’t contact the support….
All the best,
There’s a diagram of the intended assembly in this document
You can always contact support by emailing support@zwift.com, but assuming you got all the necessary pieces I think you can probably sort it out. You would need a lockring tool and a chain whip to get it off the freehub. It certainly was not supposed to show up in that state and I imagine they would probably send you a replacement Cog assembly on a new freehub if you ask.
I’d go with @Paul_Southworth’s suggestion to email customer support.
That’s definitely not right, and should have never been delivered in that state.
Thanks for your answers, both of you.
I have contacted the support, I hope I will get an anwser quickly 
Please post back with their response / resolution.
Hey All,
This is Alejandra from Zwift
Welcome to the forums! @Killian
A big thank you to @Paul_Southworth and @Dan_Kothlow for jumping in and helping out so quickly, much appreciated!
We’ve seen your support request and have sent you a reply. Please take a moment to check it out. If anything isn’t clear or you need further assistance, feel free to respond to that message.
We’re happy to take a closer look.
Wishing you all a great day!
