Zwift Ride - Cog doesn't look right

Zwift Shop Zwift Equipment
1

Hi,

I ordered the Zwift Ride a month ago with the Wahoo included. It comes with a preinstalled Zwift Cog, but it doesn’t look right when I try to install it. Do I do something wrong or it this wrongly assembled in the factory?

Scherm­afbeelding 2025-07-07 om 21.24.14
Scherm­afbeelding 2025-07-07 om 21.24.14644×521 20.8 KB

Thanks.
Stijn

2

You have the cog in the wrong place. Should look like this:

2025-07-07 15.30.43
2025-07-07 15.30.431920×2560 231 KB

3

Thank you for your answer and that is what I thought. But It came preinstalled on my Wahoo Kickr as part of the Zwift Ride package, so than I assume they didn’t assembled it right in the factory.

4

Based on your photo, it seems they did not install it correctly

5

Okay thanks for the confirmation, I opened a support case :slight_smile:

6

If you have the tools (or a knowledgeable friend does) it’s not difficult to correct it.

7

There is an assembly diagram here:

2 Likes
8

Thanks, only difficult if you don’t have the tools :slight_smile:

1 Like
9

Hi @Stijn_vh

Thank you for reaching out about this issue with the Zwift Cog. I’m Haziel from Zwift.

I found your ticket and have answered it. Please check your inbox for the reply we sent recently. If you need further assistance, please don’t hesitate to respond to that email so we can support you better.

Thank you.

1 Like