Membership active on website but not on iPad or imac

Bugs and Support
1

Hi all, first time post here and I hope someone can help. Before I start I have emailed, spoken on twitter and live chat but the response has been, well nothing and I’m a little shocked given how popular zwift is that the customer service is none existent. Anyway rant over…

Basically I have an active membership but on the iPad app and iMac it’s still showing the free 25km trial with less than 1km left. A week on and I’ve got a nice smart trainer that I cannot use with zwift. I’m hoping someone here on the forums can help me out as I don’t want to be sending my trainer back or seeking out alternatives.

Heres hoping :crossed_fingers:t2:

2

Hi @Lee_Diggle

Shuji at ZwiftHQ here. I see the email conversations you’ve been having thus far. Your case needs a little more digging, and we’re working on it. Lauren will be in touch when we have your answer. Thanks for your patience.

3

Hi there, thanks for the update, much appreciated. Any eta on when I’ll get some answers? Itching to get riding.

4

Anything? I had high hopes for zwift but at this rate it will be another weekend I can’t use it.

5

Maybe not related, but do you need to do what’s described in this post?

https://forums.zwift.com/t/week-free-trial-only-one-ride/1001/14

Did you create the account on iOS?

1 Like
6

Ah ok, I’ll give that a try fingers crossed when I’ve done my last Km it works…

I can actually remember if I made my account through the app or on the website as I made it a while ago and only just got a smart trainer this week since getting a place in Ride London this year.

7

Ok, so riding through the free trial seems to have sorted it…I hope :grin:

2 Likes