macOS problems with new update? [1.13.0] [May 19 2021] [SOLVED]

Sebastien_breton1 · May 19, 2021, 7:48pm

et comment on fait sachant qu’on le récupere directement sur le site ZWIFT ??

Quentin_Sansault_FFZ · May 19, 2021, 7:56pm

I’ve installed the latest version available on the Zwift website, although it still didn’t work after that directly, it took a few more tries before it actually worked.

Quentin_Sansault_FFZ · May 19, 2021, 7:57pm

Oui sur MAC, mais je ne sais pas bien comment le problème s’est résolu, maintenant j’y ai de nouveau accès après réinstallation.

Dan_N_Maschine · May 19, 2021, 8:00pm

This is on a PC for me.
I resolved by uninstalling, removing the folder, and reinstalling. Uninstall/reinstall without removing the folder did not fix the issue for me. After uninstalling there are few files left there.

Mike_Rowe1 · May 19, 2021, 8:39pm

Did you follow the instructions/procedure that Shooj linked above?

Fresh Install Procedure

Once you have any and all files you’d like to save backed up, follow the instructions below to re-download and re-install Zwift.

Re-Installing will clear away your old install and download the latest version of Zwift onto your Mac or PC.

Mac

Open the Finder.
Select Applications from left side menu and delete the Zwift application.
Open the Documents folder and delete the ‘Zwift’ folder.
Open the Downloads folder and delete the ‘Zwift’ folder.
Go to the Menu bar at the top of your screen and select the drop down option Go .
Select and hold the Option button.
Select the Library option.
Select the drop down arrow for Application Support .
Under Application Support delete the ‘Zwift’ folder.
Empty the Trash.
Follow steps outlined in our download and launching Zwift article.
If you saved the cp folder to your desktop from the steps above—copy them to new Documents/Zwift/cp folder

Sebastien_breton1 · May 19, 2021, 8:50pm

oui et ca ne marche pas plus

Greg_Danford · May 19, 2021, 9:22pm

Yes, to the letter. Twice.

Jon_Lawlor · May 19, 2021, 9:41pm

I followed these steps precisely but am still unable to resolve the issue.

I collected the following Zwift Crash Report from Console on Mac as well:

Process: ZwiftApp [820]
Path: /Users/USER/Library/Application Support/Zwift/ZwiftApp
Identifier: ZwiftApp
Version: 0
Code Type: X86-64 (Native)
Parent Process: ??? [819]
Responsible: ZwiftApp [820]
User ID: 501

Date/Time: 2021-05-19 14:27:46.890 -0700
OS Version: Mac OS X 10.11.6 (15G22010)
Report Version: 11
Anonymous UUID: 8A55E711-8F46-3501-0A9C-B360B5B32610

Time Awake Since Boot: 1200 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000001d7e07540
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0x1d7e07540:
Process Corpse Info 0000000113d13000-0000000113f13000 [ 2048K] rw-/rwx SM=COW
→
STACK GUARD 0000700000000000-0000700000001000 [ 4K] —/rwx SM=NUL stack guard for thread 1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x00007fff977f6817 _platform_strcmp + 23
1 ZwiftApp 0x000000010f3e53a9 patch_lazy_pointers(mach_header const*, patch_t*, unsigned long) + 483
2 dyld 0x00007fff6a622ea5 dyld::registerAddCallback(void ()(mach_header const, long)) + 141
3 libdyld.dylib 0x00007fff9f1ca3e7 _dyld_register_func_for_add_image + 61
4 ZwiftApp 0x000000010f3e4e5e __ARCLite__load() + 542
5 libobjc.A.dylib 0x00007fff993126fd call_load_methods + 725
6 libobjc.A.dylib 0x00007fff993120a1 load_images + 124
7 dyld 0x00007fff6a620de1 dyld::notifySingle(dyld_image_states, ImageLoader const*) + 221
8 dyld 0x00007fff6a62e8aa ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 286
9 dyld 0x00007fff6a62e743 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 127
10 dyld 0x00007fff6a62e9b3 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75
11 dyld 0x00007fff6a6210f1 dyld::initializeMainExecutable() + 208
12 dyld 0x00007fff6a624d98 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3596
13 dyld 0x00007fff6a620276 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 512
14 dyld 0x00007fff6a620036 _dyld_start + 54

Thread 1:
0 libsystem_kernel.dylib 0x00007fff9c8a25e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97893578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff97891341 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff9c8a2efa kevent_qos + 10
1 libdispatch.dylib 0x00007fff96d95165 _dispatch_mgr_invoke + 216
2 libdispatch.dylib 0x00007fff96d94dcd _dispatch_mgr_thread + 52

Thread 3:
0 libsystem_kernel.dylib 0x00007fff9c8a25e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97893578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff97891341 start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff9c8a25e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97893578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff97891341 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000000000005f rbx: 0x00000001d7e07540 rcx: 0x0000000000000000 rdx: 0x000000011092c330
rdi: 0x000000010fae92d5 rsi: 0x00000001d7e07540 rbp: 0x00007fff50e001e0 rsp: 0x00007fff50e001e0
r8: 0x0000000000000000 r9: 0x0000000000000d80 r10: 0x00007fffa1f83e01 r11: 0x00007fff977f6800
r12: 0x0000000000000001 r13: 0x0000000000000001 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff977f6817 rfl: 0x0000000000010206 cr2: 0x00000001d7e07540

Logical CPU: 4
Error Code: 0x00000004
Trap Number: 14

Frank_Reddington_IRL · May 19, 2021, 10:35pm

Same for me

Roger_Bohnhoff · May 19, 2021, 9:55pm

Downloaded the latest app to my MacBook Air and now the app doesn’t run. Bust!!!

Roger_Bohnhoff · May 19, 2021, 9:56pm

Me too. Same problem

Peter_Higgins · May 19, 2021, 10:34pm

FWIW, I had to do 2 cycles of shutdown/start with MacOS to get new update running - now all good.

Karen · May 19, 2021, 10:43pm

Me too! Annoying!

C_Petzold · May 19, 2021, 11:08pm

I followed directions to uninstall and reinstall and it won’t even go past the welcome screen. Help

James_Hunter_ZHR_E · May 19, 2021, 11:23pm

Same problem!!!

Pacita_Leiva_CDC · May 19, 2021, 11:25pm

Same problem!!!..help!

Nina_Rogers · May 19, 2021, 11:25pm

same - ughh

Dave_Steinson4805 · May 20, 2021, 12:07am

same here- I’ve deleted Zwift, reinstalled twice, but still not working- very frustrating!!

shooj · May 20, 2021, 12:08am

Gang - we appreciate you tagging this thread so we can see the velocity of this issue.

We have a team working on a resolution, and we’ll update this thread with progress reports. We appreciate your patience.

Adrian_Wong_HERD · May 20, 2021, 12:16am

Just accepted the update and as soon as I click “Lets Go” Zwift crashes to the desktop. A first reinstall has not helped, will be attempting a 2nd.

Running Mac OSX Sierra and was happily Zwifting yesterday in the ZRL.