Loss of connection with sensors during ride

My Tacx Neo and Zwift on Mac loses connection during a ride every now and then,…

I Can’t reproduce the problem but it’s very annoying! Is there a to-do list to minimize the chance of occurrence?


Ride on!

Hi Weilfred, 

Yes, there is. In 99% of cases this issue is fixed by getting USB extension cable and bringing the Ant+ dongle closer to your trainer. The cable shouldn’t be longer than 10ft for electric resistance reason (unless active cable used) and also some cheap USB cables might not work for same reason (even shorter than 10ft). You can always get Zwift tested cable and some other goodies from our online shop. :slight_smile: