Thanks for taking the time to write on the forums!
As Ben suggested, it’s possible simply logging out and back in again can remedy the situation. Another thing to keep in mind is that it’s possible to have multiple logins, especially on iPad or iPhone.
If you log into Zwift on one device or account and then press the home button to close the app without first selecting the “save and exit” option in Zwift, your account will still be logged in and remain so until that “save and exit” option has been checked. This essentially creates a session within a session, so to speak.
It may not be the issue here, though it’s handy to know.
If after checking these two things are not happening, you can send me a DM with your daughter’s account info or you can write us at firstname.lastname@example.org and we’ll be happy to see what we can do to get your daughter those shades!