I’ve been using Zwift for a while now and love the platform, but there’s one thing that feels like it’s stuck in the stone age: no option to cancel an order once it’s placed.
Let’s be real – every major e-commerce site out there lets customers cancel orders before they ship. It’s 2025, not 2005, and this should be a no-brainer. Mistakes happen. Maybe I clicked the wrong size jersey, picked the wrong payment method, or just had second thoughts. It’s not like we’re asking for a free lunch here, just the ability to undo a move before it’s too late.
Here’s the thing: not having this feature creates unnecessary hassle for everyone. Customers are left feeling frustrated, and your support team probably ends up spending more time cleaning up the mess than they would if we had a simple “cancel order” button. Win-win, right?
So, what do you guys think? Does this bug anyone else, or is it just me? Let’s hear your thoughts—maybe we can nudge Zwift to get on board with this.
I don’t think the option of cancelling orders is as widespread as you make out.
For example i recently ordered parts for my car from two online retailers.
Immediately after i realised I’d ordered the wrong parts. Neither had a cancel option.
I emailed both within minutes.
One never responded and that parts just arrived.
The other replied the following morning saying it was too late to cancel. However i only got notification the goods were despatched two days after that!
So in my experience there’s not too many that allow a cancellation and to be fair to companies you can see why they don’t.
The EU guarantees the right of withdrawal without reason.
"14 Days to Change Your Mind - Right of Withdrawal
When you shop online, order something via phone or sign a contract off-premises, you can cancel it in most cases. The EU-wide 14-day right of withdrawal makes it possible.
This means that you can return the purchased goods without having to give any reason and get a refund.
Note that there are also exceptions to this: Travel, event tickets, digital content or custom-made products are excluded from the right of withdrawal."