Let’s Talk About Order Cancellations – Why Zwift Should Make It Easy

I’ve been using Zwift for a while now and love the platform, but there’s one thing that feels like it’s stuck in the stone age: no option to cancel an order once it’s placed.

Let’s be real – every major e-commerce site out there lets customers cancel orders before they ship. It’s 2025, not 2005, and this should be a no-brainer. Mistakes happen. Maybe I clicked the wrong size jersey, picked the wrong payment method, or just had second thoughts. It’s not like we’re asking for a free lunch here, just the ability to undo a move before it’s too late.

Here’s the thing: not having this feature creates unnecessary hassle for everyone. Customers are left feeling frustrated, and your support team probably ends up spending more time cleaning up the mess than they would if we had a simple “cancel order” button. Win-win, right?

So, what do you guys think? Does this bug anyone else, or is it just me? Let’s hear your thoughts—maybe we can nudge Zwift to get on board with this.

Ride on! :man_biking:

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