Tried to take part in the Zwift big spin ride today, first time after the latest update and I kept dropping out.
It didnt lose conevtion but all the other riders and rider info dropped off leaving me alone, kicked in again but the group were long gone.
My partner also tried and she had the same issue. Both ended up doing a Watopia route with no issues.
Just wondering if anyone else has had the same issue as im sure it was supposed to be a bug fix in the update but seems to be worse???
Riders disappearing is usually a problem with Internet connectivity between you and the Zwift servers. Could be your local network (WiFi, router, cable modem, etc) or your ISP, or any network in between you and Zwift’s equipment on the west coast of the US.
Thank you for the reply but It only seems to happen on the newer group rides like Zwift games and the Big spin rides. Works perfectly any other time.
You can contact Zwift support but I suspect they will say the same. If you upload a log file to zwiftalizer.com it will show if you are having connectivity issues.
Hi Gordon
I just wanted to say I’ve had similar issues and I have followed every instruction opened every port on my router (I am actually in IT) and monitored my internet connection closely checking and recording router logs.
Every time I raise it someone chimes in and says it is something at my end but I know it is not.
My issues often happen just after updates even though now as a precaution after Zwift updates I restart all devices and routers etc. This happens on group rides I regularly take part in not just big group events.
As the update ages the issues slowly start to dissipate and even stop until a new update comes out and it starts all over again.
There is some useful information out there about checking your router and internet setup however I’m not sure you should have to be a tech genius to get Zwift working properly for you.
Anyway I know thats not techy information you may need but wanted you to know its not just you.
Cheers
Thanks for the reply, it does seem to happen as you’ve described. I have now also started rebooting all devices after updates. Not ideal but seems to work.