Large number of (Bluetooth?) drop outs in ride

Bugs and Support
1

I’ve been experiencing an issue this winter (where I did not have the same problem with the same hardware last year):

I am using Apple TV (Zwift app), iPhone XS Max (Companion app), Whaoo Kickr, Tickr, Cadence. All bluetooth, all latest version.

During a ride all bluetooth data stops. The companion app, and Zwift, shows blank values (not zero, but more “-” missing). This drop out can last for under a second, but can be up to over a minute.

Very frustrating when on a group ride and you have to try to chase back on!

Anyone else?

2

I was having BT issues too, I sorted it by using ANT+. Don’t know if that’s an option with your set up, PC and Android here.

3

I’ve had this problem as well, but only on really large group rides and primarily at the start. Only during the ride once or twice, but every time there’s been a really large group the connection cuts out during the roll out and I can never catch back up to the group. Very frustrating.
Anyone know of a fix other than going back to ANT+ dongle?

4

I have the same issue, I run the same setup i run zwift on my MacBook and it drops it least once per ride

5

Change WiFi channel to 1 or better shut 2.4GHz off completly and use only 5GHz, if it’s possible.
BT uses the same Frequency as Wifi 2.4GHz in mid-channel, I think 6-11 or sth.

6

Microwaves, fluorescent lights, other devices all can also interfere. Bluetooth is extremely unreliable for applications like Zwift.

7

I also have a lot of dropouts using BT. Using Mac, iPhone X, Wahoo Kickr. Bought an Ant+ dongle. Started a race. My rider turned right as the only one. Went straight into a new race. 3 dropouts and I quit that one too. Frustrating and it’s not possible to join events.

8

Sounds like you have some major interference going on with your Zwift setup, this article might help you out: How to Fix ANT+ Dropouts in Zwift | Zwift Insider

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