My Km. are stock at 4770 km. for the last month
?
Any chance you have logged in to the game simultaneously on multiple devices? You might want to contact support as they can see that. If you did that, pick one and delete the game from the other.
Yes and all devise say 4770km
Logging in to the game on multiple devices can cause that
Okay, but nevet had the isse before.
I installed the app. at a new phone, maybe the problem started at that time.
It is fun becourse week Km works fine.
How to log out in app?
Only able to swipe to close.
If that is considered as logout the app have been closed all time so the problem is something else
Contact support and see what they say. I can only offer guesses but they can see your history.
Hi @Thomas_Larsen3, welcome to the forums!
I’m Fernanda, from Zwift.
I appreciate you bringing this concern to our forums! I took a moment to review your account and distance progress, and I emailed you to share all the data from the last month so you can review it!
Let’s continue in our email interaction to avoid publishing personal information.
Keep an eye on your inbox!
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