I have a kickr climb, 2 weeks ago I was riding zwift and my kickr climb slowly moved to the highest level and stopped and now wont go back down. When i turn it back on it now makes this clunking sound every 15 secs. I contacted wahoo and have had a response but to be honest they are very slow in responding and are still yet to advise what the actual problem is, the most recent communication was they wanted me to email a copy of my receipt but they still haven’t told me what the issue is or what i need to do to fix it. I am posting here hoping someone has had a similar issue and can advise what i need to do to fix it.
I have done the following without success:
- disconnected and reconnected
- removed app and re-installed from phone
- removed app and re-installed from apple TV
- powered off, waiting 5 minutes and re installed
Thanks in advance