Yes, your quite right .Thanks
Cheers for the reply Barry. Seems a logical progression.
I hope itās fixed asap.
One question - have you been moving he handlebars regularly / between rides / moving them for different users?
My 6-week-old (!) KICKR bike shifters just died, and i have a ātheoryā that its somehow a wiring issue related to the connection inside the bike which will move when I change the position of the handlebars for when my wife wants to rideā¦ (The fact that its so easy to change the setup of the KICKR bike was one of the main selling points for me)
Wondering if you have the same experience.
My shifters just died on me as well. I think it has something to do with the way they are attached to the Led console. If I remove the plastic at the bottom of the Led console and plug the cables back in everything works fine again. Maybe the plugs are a little bit to small and only just connect. Hope this is helpfull to anybody
2 Likes
Hi Barry,
I noticed that āHigh resistance on upshifts initiallyā on my Kickr Bike as well. After dealing with it I came to the conclusion that the behavior is probably as it should be. In the meantime I got used to it.
Is the new Kickr Bike showing a different behavior?
Tom
1 Like
I suspect your right , my replacement bike has not arrived yet .
We too have this shifter issue that we are trying to get solved with Wahoo. There are also multiple riders here, the bike has 90+ hours of use so far. We see that the right shifter logs an error in the middle of rides, in erg mode not a problem, but in Sim mode it makes it unrideable. Sometimes changing the connects restores the shifting, other times not. As others have said the big advantage of the bike was just ability to reset a few things and ride it. Once you know your settings it takes less than 30 seconds to do it. But, the handlebars are adjusted every time so maybe this movement causes the issue.
I find the tech support to be lacking, not from a knowledge perspective, but simply I want to call and speak with someone and I cannot. Everything is done email and it seems to take a day to get a reply.
1 Like
How did you deal with it?
Well after a couple days Wahoo got back with me on the issue and yes it was 2 days since I provided all the detail they asked for. They sent a new set of bars, which are simple to replace, and currently we have a working solution. I will say this, the problem is intermittent, one day the right shifter is not operable, but the left might be, some days the both would not work. Right now I am mostly doing a workout plans, and I am in erg mode most of the time, but since I am relatively new, I thought I would ride all the routes and collect up all the badges. Iāve done all the short stuff and I am basically to the point where after an hour and a half work out I still have a few miles to go to finish a route. It really sucks to do the last few miles in sim mode stuck in low gears where I cannot make a lot of watts.
That being said I am hopeful the bar switch is the solution and that the module on the bike that the connectors plug into is not faulty.
This saturday i connected my kickr bike and it died on me. And the power block is blinking. Has this happened to anyone else? Such a shame, its so smooth in zwift compared to any regular trainerā¦
2 Likes
Hi Eirik, I have exactly the same issue. I received my Kickr bike 7 weeks ago and have worked it for about 80 hours. I felt quite lucky with my bike as I had heard about so many people having issues and mine appeared to be problem free out the box.
Couple of days ago mid-ride on the Volcano KOM it just died, initially I thought my surge protected power board had tripped but then noted my fan also connected to the board was still running.
I disconnected the power block and could see the led was solid green, connected back to the bike and it blinked. Still no power to the bike. I also noted that when pedalling with no power the sensation is lumpy, almost like there is restricted movement at some point in the rotation. Does your bike pedal free or is it the same?
I have raised a ticket via my LBS, was supposed to be completing a virtual Everest tomorrow on Alpe so pretty annoyed right now.
1 Like
Spot on, exactly the same. Thereās a new one on the way for me. Fingers crossed 
have you felt the sensation of a virtual tire slip leading up to this? I recon it was normal because it was the same technology as the neo 
I didnāt feel a virtual slip prior, but to be fair I was pretty zoned out watching TV as doing a relatively easy ride. My LBS have a brand new bike in stock so hoping Wahoo approve a straight switch without too much hassle.
1 Like
I have to send mine back in two separate boxes. Great piece of kit when it works. Roadfeel superior to regular kickr 
Same problem with the flashing power supply and dead bike.
Maybe charging the phone while riding overloaded the system.?
Your bike will have to be replaced. A new power supply will likely not solve the issue. To be honest, I think that Wahoo outsourced alot of the bits and bobs and finishing kit for this bike and there was poor quality control on the constituent parts including the circuitry. For example when I was returning my first bike, one of the hex nuts simply rounded off and could not be easily removed. The metal for the screw was extremely soft, this would not have been a problem if the bike was not being dismantled.
On the second bike, I was trying to tighten the quick release clamp on the handlebars and guess what, I broke the quick release right off, had to get replacement on Amazon. Now I am strong, but I should not have been able to break a quick-release mid-ride.
Thirdly, the seat creaks and no amount of grease will fix it.
And still I would rate this product as an 8.5/10 based on useability and functionality (when it is functioning)ā¦it is STILL the best trainer I have ever had. Wahoo should do us a solid and allow us to trade in the first gen bikes with the second gen at a reasonable discount whenever it is released.
Lastly, I have also had the issue with the shifters disconnecting and showing an error when using Zwift, I have found that connecting via ANT + only (no bluetooth) solves the issue. (but againā¦why doesnt the bluetooth work)?
I spoke to someone at Wahoo and I was told that āThe bikeās bluetooth doesnāt play well with Windowsā and I should use an Apple device. Well 1. I experienced the same issue using and Iphone on TrainerRoad and 2. The bloody bluetooth should simply work wtih any device. It is almost as if the bluetooth connection falls asleep and disconnects if you are not constantly shifting.
3 Likes
Iām on my second bike as well. The first one clunked continuously, which was somewhat annoying to say the least! In fairness to Wahoo, they replaced it fine, though it does baffle me why they havenāt organised training programmes for local pro bike repairers as shipping/returning the gear must be costing them a fortuneā¦
Second bike still has issues. FYI, it looks like my clunking at least is coming from the bottom of the bracket, i.e. the main vertical seat tube.
It feels like itās coming from the bottom bracket but, if you put the LH pedal between 6-9 o clock and wiggle, you can see the very bottom moving slightly.
Still waiting to hear back from Wahoo on this.
Other problem is that you get a āstickingā friction when standing on the pedals and going up a steep incline (when you least need it to do so!). LH pedal sticks, then frees on each revolution - which is quite jarring. No resolution on this either.
Overall, when it works, it is a good piece of kit - very much 1.0 product though.
For Ā£3k, this should be bang on perfect.
1 Like
I first commented on this thread in June. Iām now on my 4th wahoo bike ( yes 4th). Shifters continually die within just a few rides. Iām done with this bike. Returning it for a full refund. Might give it a chance if they come out with a completely revamped 2.0 version. Does anyone have me beat on dead bikes?
2 Likes
I bought a Kickr Smart Bike 2 weeks ago, on the second ride the main frame started making a very loud creaking noise (I have a you tube video if anyone is interested). Wahoo support were brilliant, made several suggestions, all of which I tried, but none seemed to work. Finally they gave up and suggested I change the whole bike. I phoned the shop I bought it from and they said I was the 2nd customer that week wanting to exchange for exactly the same reason (creaking main frame), With this in mind and looking at the design, which made me think this was an issue likely to re-occur, I got a full refund instead and bought a Kickr V5 instead. Interested to know if anyone else suffers from the creaking noise. Certainly didnāt sound like it was doing the bike any good.
1 Like
This was a useful thread when my left shifter stopped working. Followed all the advice without success so far. Sent ticket to Wahoo so looks like I will need a new shifter hence new handlebars and hopefully not a new bike. Waiting for response from Wahoo. Will just have to manage on the little ring and spin for now! Still love the Kickr Bike.
1 Like