Keep getting disconnected

Bugs and Support
1

Today I observed- disconnected error message several times.

Not internet connection

Other riders in the meetup experienced the same on different ISP’s and locations

Anyone else noticed that today?

2

The same story, Makuri with 3R 100km ride. Many disconnected errors and lonely moments.

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3

Same here on the 20th around 16.00 danish local time :thinking:
Tested my ISP ( actually my job ) and everything tested ok, so probably a Zwift or EC2 issue ?

BooX

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4

Thanks for input.

Would be Nice if Zwift wrote a note about issues in Companion to notify users about issues. Then we would not waste time On checking and verifing our own ISP and connection

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5

If there was an issue at our end, I don’t think we knew about it.

I haven’t seen any references to it outside of this thread.

6

Thanks for updating. As you can see On this thread There were at least 4 users observing this Yesterday around 4 PM. CEST.

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7

Everything back to normal here again :+1:

@Claus_Juhl any chance you’re on a TDC connection of some variant ?

BooX

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9

Sorry. Yes. It was a TDC 4G connection via my phone

10

Yesterday session with Chaser. All riders gone for 20-30s, ZC exits game mode, but ping from other machine in my home network to 8.8.8.8 was 9ms avg and to FTTH provider 2-3ms avg without any changes. Killing ZC app sometimes helps.

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11

Thanks :pray: That one hits the same backbone as the connection I was on, which sort of confirms my theory that there was an issues on the routing somewhere :slightly_smiling_face:

And yes @Tadeusz_Wlodarczyk_Z i had perfect ping times on anything I tested up against, probably only UDP was affected :thinking:

BooX

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