Jetblack speed sensor

Hi!! A few days ago I bought the jetblack s1 sport trainer with the jbt102 cadence and speed sensor, but for some unknown reason, the speed data collection does not work for me. Could you help me? Could it be that the device is defective? the speed magnet is well located, I watched a lot of videos! thank you!

Welcome to Forums @Manuel_Borja. Thanks for share your doubts on this space. This is Juan from Zwift. From what I can see, you’ve already reached out to Zwift Support via email. Let’s continue that email conversation so we can help you get this figured out.

Please stay tuned to your inbox. We will be happy to get you up and running.