I just wanted to share this with other users…
I bought a Garmin Speed/cadence sensor and the Garmin ANT+ dongle specifically for Zwift. What I didn’t realise before purchasing these was that not only was my Win10 laptop running 32bit (zwift needs 64) but after resolving that by reinstalling windows that my graphics card wasn’t up to the job. Fortunately I have a work laptop which the nice IT people gave me admin rights to install Zwift otherwise Id have had to buy a new laptop. For a short time it worked.
I then did two short rides and encountered an issue logging in that the logging in screen would freeze. This seemed intermittent.
I also had a ride completely disappear despite requesting it be saved and uploaded to Strava. The previous two rides did this no problem.
Regarding the logging in issue, despite several reinstalls I realised that I had requested the log in information was remembered so this then logs you in automatically on opening Zwift and it was this that was causing the issue. I then deleted files in the program folder which I thought might contain my password information. In doing that Zwift now logs in as normal as I have un-ticked the “remember me” box and it seems to work. Still it doesn’t work as it should.
I still have no idea where my ride yesterday went…frustrating as you need to know it works before you bust your A$$ trying to set benchmarks.